Controlling Your Anger At Clients
7/28/14: Controlling Your Anger At Clients. The nature of being a professional is that our clients occasionally frustrate us, sometimes driving us to the point of anger. Our anger, combined with the ease of e-mails, texts, voice mails and other forms of communication that leave a record causes problems for all professionals. Learn some ideas to decrease the likelihood that you, or someone else at your brokerage firm, will send an ill-advised e-mail to a client or others.